Just sensibility is not enough, you need sensitivity.

Just sensibility is not enough, you need sensitivity. Sensitivity is a matter of the heart. You can be very logical but you need to understand the view points of others as well. Many times, what people say, they behave in that exact manner. They are very correct, but they can hurt others easily.

Anyone who is very angry, they justify their anger with logic, but they don't know that their anger is

 hurting the other person. Not only the other person but them also. So the second important thing is being sensitive.

You know, somebody may be a fool but you calling them a fool, shouting at them, scolding them is not going to help. You need to be sensitive.

Do you know, the other day, in a program there was a lady who was scolding another person there who did not do their job very well. Then I called that lady and said, 'Listen, by your scolding, do you think that person has changed?'
And that lady said, 'No'.

I said, 'Then what is the use of yelling so much at that lady. You only destroyed your own image. The moment you scold somebody, even if you are giving them a productive or creative suggestion, they push it away. The purpose of your shouting is to bring sense into that person, and when by shouting it is not achieved, what is the use.'

She said, 'You are correct! I have been doing this all my life and created so many enemies around me.'

I said, 'That is why, you can't expect a donkey to run like a horse.'
You sit on a donkey and expect it is to run like a horse, that is not possible. So accept a donkey as a donkey and a horse as a horse. Where is the anger then?! This is sensitivity - being sensitive to the feelings of others and their needs. This is the quality of the heart.

There are people who are too sensitive. They lose their logic. They become an emotional soggy noodle. This is no good either. You need the perfect balance of sensitivity and sensibility. What do you say? Am I correct?!